Refund policy

We want every purchase at Du'MO to bring you joy. If for any reason the product does not suit you, you can easily exchange or return it within 14 calendar days from the date of receipt, in accordance with the Law of Ukraine "On Protection of Consumer Rights."

1. Exchange and Return of Goods of Satisfactory Quality

This applies to cases where the product is in perfect condition but does not suit you in terms of color, shape, size, or for other personal reasons.

Return Conditions:

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at dumo.atelier.co@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at dumo.atelier.co@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at dumo.atelier.co@gmail.com.

    The product has not been used and shows no signs of wear: no scratches, scuffs, stains, etc.

  • The marketable condition, original packaging, tags, and labels are fully preserved.

  • You have a document confirming the purchase (a sales receipt or bank statement).

Your Options:

  • Exchange for an identical product of a different color or material.

  • Exchange for a different model with a corresponding price adjustment.

  • Receiving a refund for the cost of the returned product.

2. Exchange and Return of Goods of Unsatisfactory Quality

This applies to cases where you have discovered a manufacturing defect (for example, uneven seams, faulty hardware, material defects).

Your Options:

- Free elimination of the defect (repair).

- Exchange for an identical product of satisfactory quality.

- Full refund.

Important: If the defect arose due to improper use (violation of care instructions, mechanical damage), the elimination of such defects is carried out at the buyer's expense. In disputed cases, an expert assessment may be required.

Important Shipping Information

If you wish to change the size, model, or color:

If after receiving the product you decide that you want a different size, model, or color, you have the opportunity to make an exchange. In this case, the shipping costs (return and re-sending) are paid by the buyer.

If the product is of unsatisfactory quality or does not match the order:

If you received an item with a defect, damage, or in a different color or size (other than the one ordered) — we cover all costs for the return and re-delivery.

We guarantee a quick resolution to the problem: we will replace the product with an identical one of satisfactory quality or issue a refund.

The product must be preserved in its original condition: with tags, without signs of use, and in its original packaging.

Refund Terms and Timeline

After receiving the product and its verification by our specialists, the funds will be returned to the client's account within 1-2 business days.

Refunds are made via transfer to the client's bank account. Please provide the necessary bank details (IBAN) to our manager to complete the transaction.