FAQs
What is the brand's philosophy and mission?
Du’MO adheres to the concept of “quiet luxury” and minimalism, creating versatile bags as an art form. Their mission is to emphasize the individuality and confidence of the owner through high-quality design without flashy logos.
Where is the product made and what is the production process?
All bags are handmade by experienced craftsmen at the brand's own production facility in Ternopil, Ukraine. The brand focuses on a "slow fashion" approach, believing that perfection cannot be rushed.
What materials are used to create bags?
The accessories are made from premium natural materials, including soft calfskin and velvety suede. They are combined with high-quality fittings and strong threads, which ensures the durability of the products.
How can I arrange international delivery?
International shipping is available worldwide; to start the process, you must fill out a detailed Google form in the "International Shipping" section of the website. After that, managers will contact you to complete the order and confirm delivery details.
What is the cost and delivery time?
Delivery within Ukraine usually takes 1 to 3 business days, while international delivery times depend on the destination and carrier. Shipping costs are paid by the buyer according to the current tariffs of the transport company.
What are the exchange and return conditions?
Items can be returned or exchanged within 14 days if they have not been used and have retained their original packaging, tags, and appearance. In the event of a manufacturing defect, the brand will cover all return shipping costs.
How should you store a leather bag to maintain its appearance?
The bag should be stored upright in its original fabric bag (dust cover), away from direct sunlight and heaters. Avoid using plastic bags as genuine leather needs to "breathe" to maintain its elasticity and texture.
What to do if the bag gets wet or dirty?
If the bag gets wet, blot it with a soft cloth and let it dry naturally away from heat sources - never use a hair dryer. For cleaning, use only specialized products for genuine leather and apply them carefully with a soft cloth.
